Shipping Policy

Last updated: January 19, 2024

Thank you for visiting and shopping at Prodouse. The following are the terms and conditions that formulate our Shipping Policy.

Shipment Processing Time

We ship directly from multiple warehouses as soon as the order is processed. 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping in the United States, United Kingdom and Canada for most of our products.

* US 10-21 Business Days

Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control). 

Shipment Confirmation & Order tracking

A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.

You can look at your orders tracking information with our track your order page. 

Customs, Duties, and Taxes

Prodouse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges. 

Contact

Should you have any questions about our Shipping Policy, please email us at support@prodouse.com or use our Contact Us page.